******* debited me on 01/01/2025 after cancelling FTTH in October 2022!

I moved house in October 2022 and had to cancel my Fibre To The Home service with Vodacom. I initially logged a TP relocation request but since Fibre wasn't yet live in the new area, I had to discontinue my service with them and this was done (SR***). I even got a statement on 03/12/2022 which shows there were no further bills or amounts due (I***-6). On 06/11/2024, YES TWO YEARS LATER, I received an invoice out of the blue for R799.00. I emailed Vodacom and got no response. I called them and they confirmed it was an error as I should not have been billed. I logged a new call and on 22/11/2024, was advised the issue had been resolved - Service request SR*** update to Closed. On 06/12/2024, I got an invoice again. I sent an email to *** and *** on 17/12/2024 and I am yet to receive a response. Today, on 01/01/2025, I was debited R721.69 - an unauthorized charge for a service I neither have nor want. I am now on the phone for the past 30+ minutes with no progress, the calls keep cutting and the agent hasn't been able to even look into what is happening yet. Apparently the billing system is taking a while to load. I demand a refund be processed today, I am not waiting for the debit to clear on your side. I will be taking this to the ombud. You don't even deserve one star!

Paurusa Nadrajah *** Cell ***