PS
Palesa S
1 reviews | Active since Apr 2017
02 Aug 2021, 09:02
Debited for cancelled Vodacom contract
I cancelled a Data Contract with Vodacom on the 1st or 2nd of July and the cancellation was confirmed. However Vodacom continued to debit me for the cancelled contract. I called in this morning to find out what's going on and I was informed of a ***** Flag on my account. This ***** flag did not exist when I called in to cancel. Now I must go to a Vodacom store. I am not comfortable going to a Vodacom store due to rising cases of Covid. Vodacom, Please sort this out urgently!
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Vodacom's replyOfficial
02 Aug 2021, 10:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Aug 2021, 10:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PS
Palesa S's updateReviewer Update
04 Aug 2021, 13:08Thanks for all your help Lance. I appreciate it.
PS
Palesa S's update04 Aug 2021, 13:08
Reviewer Update
Thanks for all your help Lance. I appreciate it.