Debited for a Returned device and closed account!!!

<p>I have an issue that needs to be resolved ASAP. For the past weeks (from the 20th March) I have spent more than 2 hours talking and being posted from agent to agent and nothing gets resolved!!!<br />I spoke to three consultants from the Subscriber Collections department ( ********** - Dona) But issue was not resolved!</p> <p><br />* In January 31st 2017, I placed an online Order for a uChoose Flexi R200 (Samsung Galaxy S7 LTE+ Samsung Galaxy Tab 3 Lite 3G). Total Package R599.00 (R400 Device + R199 plan cost). NEW CONTRACT, NOT AN UPGRADE.</p> <p>o New number assigned for above. 064...</p> <p>* February 14th 2017. I called to return the device as I was not satisfied and did not wish to continue with the contract.</p> <p>* Then collection arrangement was done.</p> <p>* After 3days after collection as advised by Vodacom Consultants, I called the Call Centre to log a Contract Cancellation request</p> <p>* Then I got an SMS confirmation of the Cancellation on the 9th March 2017 (as advised that 2 weeks to cancel the contract)</p> <p><br />Now for March I was Debited R549.67.</p> <p>* I know I have another active contract for R228.00_076....</p> <p>* But the debit for R321.67 is unknown!!! Since 064... contract was returned (device) and cancelled.</p> <p>o Last week I called the Subscriber Collections department and the consultant advised me that I was billed for a 064... device in March</p> <p><br />To my knowledge the 064... was cancelled because the device was returned within 14days purchased...</p> <p> </p> <p>I am not pleased at which the manner Vodacom handled my cancellation and Debit done to my account. Please resolve this as I do not like the action I took to go to my Bank Brach to reverse the Debit order as after staying for hours and hours in the linew with your consultants. No one can account to why I was debited R321.67 for March!!!</p> <p><strong>I even escalated this matter to ********** Ref: EC-0CJV-2X1L0K. But still no communication and not resovled!!</strong></p>