Debited for a Cancelled Contract and Extremely bad service by VVM and Call center

I had a terrible experience with Vodacom, and the issue is still unresolved. I opened a contract online last year and was promised that after three months, I could upgrade to unlimited WiFi data. Five months later, I was told upgrading was not an option at all. I decided to cancel the contract and paid the cancellation fee on April 27, 2025. On May 3, 2025, they confirmed the contract was canceled, and the number was converted to prepaid.

However, on June 1, Vodacom debited R679 from my account, which was not even the original amount of R416 they used to charge. I reversed this unauthorized debit and called their customer service, but no one followed up. Instead, they handed me over to their collections department. I explained the situation to the first consultant and even sent proof to ***, yet I keep receiving calls from different consultants every week asking the same thing.

I don’t owe Vodacom anything, and I’m tired of these weekly calls. Last week, someone from VVM informed me the account was closed and resolved, but today, another consultant claimed that was a lie and said I still owe Vodacom. This level of unprofessionalism and poor service is completely unacceptable. I’m furious that even after canceling the contract, Vodacom continues to provide bad advice and debit my account without authorization.

can someone call me and resolve this matter. I am tired of this back and forth.