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Sphe G

1 reviews | Active since Sept 2018

11 Sept 2018, 14:08

Debited for a cancelled contract.

I have been using Vodacom for the past 11 years and I have had it with them. I have two contracts with them

Around May I was contacted by the tele sales tena for a Dara deal which I accepted however less than a week into it I cancelled as it was utterly useless.

The device was picked but still Vodacom deducts an amount for the past three months. I have called many times and I keep going from pillar to post.

On the 17 of August I spoke to Thembelani Hadebe and said it’s sorted and should wait 21 days for my refund. Today I called and nothing has been done!

This is **** service that we get from Vodacom.

Can I please get intervention ASAP

0
Replies (2)
Vodacom
Vodacom's reply11 Sept 2018, 16:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Sept 2018, 17:33
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Consumer Website Team

Best regards,