JU
Justin U
1 reviews | Active since Nov 2020
02 Mar 2021, 08:29
Debited for 3 months after payments
Still awaiting on call back for credit. Also I paid them through the website to update my balance so that I can pay the rest back end of Feb. This morning I got a debit order for 3 months payments. *** Vodacom! Are you guys Website broken? Paid through the Android app and The website and the balances DOES NOT FORWARD to your account I end up PAYING FOR FEES WITH MY BANK..... I would also like that to be credited as you guy's **** is broken. I made 2 payments. Oct payment and Mid - Feb.
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Vodacom's replyOfficial
02 Mar 2021, 09:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2021, 09:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JU
Justin U's updateReviewer Update
05 Mar 2021, 17:04There is still one amount outstanding from the 26th of Oct.
JU
Justin U's update05 Mar 2021, 17:04
Reviewer Update
There is still one amount outstanding from the 26th of Oct.