Debited double - when will I get my money back?

<p>On Saturday, 8 April my normal monthly debit order for Vodacom went off - only this time it was for R1143 instead of usualy R650. I phoned Vodacom to find out what was going on - I find out I have been charged an upgrad fee even though it is apparently free when you do it online. The package I took also came with 5g data once off for free - which I was charged for twice!</p> <p>I have been a Vodacom customer for almost 10 years and have never missed a payment - if I had someone would be contacting me asking for the money. Now the role has been reversed. My debit orders have started to go off and now I am unable to pay for one of the debit orders!! I am paying penalties now and getting negative marks on my credit rating.</p> <p>VODACOM I ask you when will my money be refunded? Are you going to pay the penalties caused by your error? I have sent emails and called through with no reply - absolutely pathetic - a bunch of *******</p>