Debited by Vodacom for a device which was returned

<p>I bought a wi-fi router in November 2016, which was returned in December because it was not working. In January my account was debited for December and January, I phoned during January and I was told that the number is still active. I requested for the number to be cancelled and in February there was a credit note but it was not cancelled. In March I phoned and spoke to a consultant who told me that the number is still active and promise he will sent a request for cancellation which will take 15 - 19 days. I phoned again in April spoke to Refilwe who also told me the same story i asked to speak to her supervisor I was told to sent an e-mail Tebogo Ragedi who never acknowledge my e-mail or a phone call to explain the delay . I thought Vodacom is the best network but the way they treat their customers I'm so dissapointed. </p>