1 reviews | Active since Jun 2015
Debited amount on canceled contract
On May 14th my vodacom contract was cancelled on a premature basis and was settled with the quotation given by a vodacom representative. On June 1st 2015 another amount was debited by Vodacom on my account so I phoned the accounts apartment and asked what was going on? The representative told me that Vodacom only gave me a quotation and that I am still liable for an invoice which was not calculated into this quotation. NOW VODACOM I ASK YOU, WHAT IS THE POINT OF ASKING FOR A FULL SETTLEMENT AMOUNT OF A CONTRACT if I still need to pay for an invoice which was not calculated into my original request of a cancellations quotation which I was not aware of which would be the case. This contract number has been set over to prepaid and I got confirmation that my contact has now been settled and cancelled. I demand of a representative to contact me to explain this because I am not planning on paying for something I wasn't made aware during the cancellations process. I am highly disappointed in the service of Vodacom as a loyal customer for many years, this is what I get?
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
