AK
Alan K
1 reviews | Active since Jan 2020
27 Nov 2024, 14:59
Debited After Cancellation Request & Payment
Is it even possible to go through a year without having an issue with a service provider. I settled my account with Vodacom in April, sent an email with a POP to early cancellations. Only to see my account being debited in October and November. The customer care person said that it was apparently not cancelled. Like honestly guys. I think just involving lawyers whenever you are paying for a service is a good idea.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Nov 2024, 08:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2024, 08:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Dec 2024, 10:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion and ***, the cancelation was loaded and refund requested which can take within 7-14 working days. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2024, 10:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion and ***, the cancelation was loaded and refund requested which can take within 7-14 working days. Regards Consumer Website Team
Best regards,