Debited account much more than supposed to
I have a contract with Vodacom for the past year or so and everything went good up until today 02-06/2015 when I received an sms of a debit order of R 1558.07 which was supposed to be R429.00. Since I started the contract I have never exceeded my inclusive data and all debit orders went through successfully. I am not happy with this and I want my money back or Vodacom should cancel my contract which I am not paying a cent extra for. I am very unhappy about this, in fact, I am highly disappointed.
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Vodacom's replyOfficial
02 Jul 2015, 14:35Hello Armandvdh,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply02 Jul 2015, 14:35
Official
Hello Armandvdh,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team