DW
Dani W

1 reviews | Active since Jun 2013

01 Mar 2017, 16:10

Debited a ridiculous amount two months in a row!!!

<p>Hi there</p> <p> </p> <p>Vodacome has debited me over R 9000 over a 2 month period stating that I was roaming. I was overseas once month and there is NO way my account was that high. Following that it states I was roaming last month when I was month and as a result my account is more than double the regular amount.</p> <p> </p> <p>I am very angry regarding this and would like someone to get in touch with me urgently. My contract is up for renewal in July and I actually might just move providers because this is very uncalled for.</p> <p> </p> <p>Thanks</p> <p> </p> <p>Dani</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Mar 2017, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DW
Dani W's update04 Mar 2017, 14:20
Reviewer Update

And still nothing... really disappointed