NM
Nthabiseng M
1 reviews | Active since Mar 2024
28 Mar 2024, 07:38
DEBIT WITHOUT OWNERS CONSENT
First I would like to say I do not own property or have contract with Vodacom. Or own a Vodacom sim
Last month Vodacom debited money from my capitec account which I disputed. This month again a money is debited without my consent.
I don't understand how they operate, opening accounts without owners consent. Whoever is doing that is committing ***** and identity theft.
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Replies (2)
Vodacom's replyOfficial
28 Mar 2024, 10:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2024, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2024, 09:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly email the affidavit and I.D. Copy to *** for further investigation and feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2024, 09:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly email the affidavit and I.D. Copy to *** for further investigation and feedback. Regards Consumer Website Team
Best regards,