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Shanthi
1 reviews | Active since Jul 2021
03 Nov 2025, 23:09
Debit without authorization
My elderly mom canceled her contact after 3 decades. Spoke to an operator and gave more than 30 days notice. During the notice period, vodacom tried their best to retain. Numerous calls and different products offered. However come 1 September her contract was canceled and we ported her number. YET VODACOM HAS DEBITED HER R94 in Oct and again in Nov. Sadly trying to call customer service is futile as you need to input a vodacom nr. Of which she doesn't have.
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Replies (2)
Vodacom's replyOfficial
04 Nov 2025, 07:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2025, 07:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
S
Shanthi's updateReviewer Update
06 Nov 2025, 05:34This is the reason I will never recommend vodacom. Customer service is non existent. Its been 2 days AND NO ONE HAS CONTACTED ME. I had no choice, went to thr bank and reversed 2 months of debits and put a stop on your debit. Should you try and debit the account, I will report it to ombudsman. AS YOU HAVE NO AITHORTY TO DEBIT AND THE CONTRACT CANCELED. ALL CALLS ARE RECORDED AS WELL.
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Shanthi's update06 Nov 2025, 05:34
Reviewer Update
This is the reason I will never recommend vodacom. Customer service is non existent. Its been 2 days AND NO ONE HAS CONTACTED ME. I had no choice, went to thr bank and reversed 2 months of debits and put a stop on your debit. Should you try and debit the account, I will report it to ombudsman. AS YOU HAVE NO AITHORTY TO DEBIT AND THE CONTRACT CANCELED. ALL CALLS ARE RECORDED AS WELL.