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Siyavuya D
1 reviews | Active since Dec 2020
04 Dec 2020, 11:52
Debit while account should be on positive
I paid my contract online last month on the 29th of October and they still debited on the 3rd of November. I tried to dispute it with no luck. They have debit again on the 2nd of November, despite the two payments.
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Replies (3)
Vodacom's replyOfficial
04 Dec 2020, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2020, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Siyavuya D's updateReviewer Update
09 Dec 2020, 11:47You guys still have not contacted me, why?
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Siyavuya D's update09 Dec 2020, 11:47
Reviewer Update
You guys still have not contacted me, why?
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Siyavuya D's updateReviewer Update
09 Dec 2020, 11:50My bank has charged me about R800 because of transactions that did not go through due to you guys taking debiting when you should not. Are you going to debit me again end of December, if so, please return the money I have paid online and cover the fines from the bank, please
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Siyavuya D's update09 Dec 2020, 11:50
Reviewer Update
My bank has charged me about R800 because of transactions that did not go through due to you guys taking debiting when you should not. Are you going to debit me again end of December, if so, please return the money I have paid online and cover the fines from the bank, please