CR
Charles R
1 reviews | Active since Oct 2010
07 Feb 2023, 19:49
Debit orders without my consent
Vodacom deducting money from my account for the 2nd month after i informed them they approved a contract on my name without my consent.
Even after mentioning it they still made the 2nd debit order. The ***** line has no repsonse via email and no phone number.
You deduct money but ignore someone who is not even a client of Vodacom and could have been one in future. Not good business.
Its been like 25+working days. Was told 7 to 14 business days. Not a way to do business and tell me whole time to allow more time that was even after 14 days and now after 22+days.
What more is there to allow timw for. Just do the reversal you made without my signature and done.
Helpful (0)
Replies (3)0
Replies (3)CR
Charles R's updateReviewer Update
07 Feb 2023, 19:52Seems to also be no urgency on the matter.
Quick to take out a contract but not resolving a financial matter?
Quick to take out a contract but not resolving a financial matter?
CR
Charles R's update07 Feb 2023, 19:52
Reviewer Update
Seems to also be no urgency on the matter.
Quick to take out a contract but not resolving a financial matter?
Quick to take out a contract but not resolving a financial matter?
Vodacom's replyOfficial
08 Feb 2023, 07:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2023, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CR
Charles R's updateReviewer Update
10 Feb 2023, 12:44Hi
Your social media person contacted me beginning of the week. Would have gotten senior to call me with update on my open case but till today no feedback.
Still back at where i started with no update on the matter or any progress since logging my case.
Your social media person contacted me beginning of the week. Would have gotten senior to call me with update on my open case but till today no feedback.
Still back at where i started with no update on the matter or any progress since logging my case.
CR
Charles R's update10 Feb 2023, 12:44
Reviewer Update
Hi
Your social media person contacted me beginning of the week. Would have gotten senior to call me with update on my open case but till today no feedback.
Still back at where i started with no update on the matter or any progress since logging my case.
Your social media person contacted me beginning of the week. Would have gotten senior to call me with update on my open case but till today no feedback.
Still back at where i started with no update on the matter or any progress since logging my case.