Debit orders still go off after cancellation

31 Dec I cancelled my contract to go on prepaid and paid the FULL amount of R4 340.22 that was outstanding. The same day I received a confirmation e-mail with ref nr: EC-0XSF-2IC3X1. 4 Jan, I received another e-mail to confirm that \Cancellation is loaded as per request received\". <br> <br> However, without my knowledge as this has not been communicated to me after speaking to staff in store as well as on the phone before cancellation OR on the final form I signed, debit orders for the monthly payments I USED to pay, went off again on 4 Jan as well as the 1 Feb. 4 Jan because of Dec airtime I received and 1 Feb because of one more payment they deduct when you stop a contract..apparently. This is unacceptable! According to me, \"Full amount\" means EVERYTHING, NOT other hidden costs that nobody or no paper told you about too!<br> <br> Seeing that I'm overseas, my dad went in store to complain. Apparently they can't deal with the situation if Vodacom is already busy with it, so I e-mailed again. This time on 4 Feb, received a confirmation e-mail with ref nr: EC-04QO-8JVMC and that was it! No feedback! I want an explanation and my money back!"