Debit Orders on a Cancelled Contract

<p>Currently, I am an extremely irate customer of this terrible service provider.</p> <p> </p> <p>I had requested that my contract be cancelled on 3 December 2016. I had received confirmation and a call reference number that this has been processed and that my contract will be terminated on 3 January 2017. </p> <p>However (and I am not surprised here) the debit order still goes off this month and the contract is still active. Why is it so difficult to do your job and provide the services for which we pay you for. Additionally, when trying to get hold of anyone to address this, the agents are NOT useful and when directed to their supervisor/manager, there is no response and the line goes dead. </p> <p> </p> <p>I want my money back. I hope I do not have to seek legal channels to get this sorted.</p>