AM
Andre M
1 reviews | Active since Nov 2015
08 Jan 2024, 13:57
Debit orders for no service
I have not been a Vodacom customer for years. On 2023/11/17 my account was debited with reference number VODACOM *** I*** On 2024/01/02 my account was debited with reference number VODACOM *** I*** I checked with Nedbank and they confirmed that Vodacom gave these debit order instructions. Since I am not a Vodacom customer there is apparently no way for me to get hold of anybody to help me, since every communication channel requires a Vodacom number up front and calling the call center will cost me an arm and a leg in call fees that Vodacom will obviously never reimburse. Please get someone in your accounts / finance department to call me and resolve this issue as soon as possible.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2024, 14:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2024, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
AM
Andre M's updateReviewer Update
25 Jan 2024, 17:25Good day,
Regards,
- Thank you for your responses so far, but I think some Vodacom departments have not been informed.
- Debt collectors phoned me yesterday, but I was not willing to provide my ID and therefore they would not inform me which company asked them to contact me.
- Today I received an SMS: "pay a minimum of R121.66 by 31 Jan 2024 on your Vodacom account to avoid a negative credit listing. VVM Debt Collectors."
- Please attend to this as soon as possible, since you notified me two weeks ago that the account has been cancelled.
- I have also never received a single account or follow up call regarding outstanding payments from Vodacom, so I don't know how you can be so quick to hand me over to debt collectors!
Regards,
AM
Andre M's update25 Jan 2024, 17:25
Reviewer Update
Good day,
Regards,
- Thank you for your responses so far, but I think some Vodacom departments have not been informed.
- Debt collectors phoned me yesterday, but I was not willing to provide my ID and therefore they would not inform me which company asked them to contact me.
- Today I received an SMS: "pay a minimum of R121.66 by 31 Jan 2024 on your Vodacom account to avoid a negative credit listing. VVM Debt Collectors."
- Please attend to this as soon as possible, since you notified me two weeks ago that the account has been cancelled.
- I have also never received a single account or follow up call regarding outstanding payments from Vodacom, so I don't know how you can be so quick to hand me over to debt collectors!
Regards,