Debit Orders

<p>We have had a Debit order on our account for 15 years and this month it did not go off. the account holder took time to call but Vodacom did not find this to be priority and did not call back to advise why the debit order was not actioned. Now days later we are receiving messages to pay. I called as the account holder is not available and Pumzile doesn't think it is important enough to just action the debit order on my request, as I am not the account holder. Really interesting as I am trying to give Vodacom their money and she refuses, unless she has authorisation from account holder. BUT THERE IS A STANDING DEBIT ORDER ON THIS ACCOUNT FOR YEARS. We did not request any changes in banking details, dates etc. JUST THAT THE DEBIT ORDER THAT IS ON THE ACCOUNT ALREADY BE PROSESSED. AS VODACOM DID NOT PROCESS IT ON THE LAST DAY OF THE MONTH!!!!</p>