Debit Orders

I opened 2 cell phone contracts at the Vodacom store in Promenade Mall, Mitchell's Plain in January 2018 where I took 2 Huawei P8 Lite 2017 cellphones. It was a R149 pm x 24, 10GB free data, free sim and connection and 1 month free subscription which I double checked with the sales consultant Nadeema and she verified it that only R300 for the 2 cellphones will be deducted from my account.

On the 18 of January 2018 I received a SMS where R395 and R246 was deducted form my account. I then call the call center to enquire about it and the call center agent confirmed that it was for the cellphone contracts that I had taken. I then explained to her about the deal and was told that i should do queries in store which i did and was given 1- ********** ********** as a reference number. The call was then closed on the 24 January 2018.

I the called the call center again because I did not understand why the call had been closed as I did not receive any credit for the deductions. I then ask to be put through to the accounts department and spoke to Jacqueline that gave me the breakdown of the deductions: I was charged R85.09 for connections fees, and R150 for airtime for 3 cellphones which I did not understand because I took out 2 cellphone contracts.

On the 02 February 2018 I called the store and spoke to the store manager Oussie and told her that I was in the store and spoke to the supervisor which said he was going to call me back which he never did. She then said that the accounts department does credits on the 3rd of every month and to date I have not received the R395 and R246 that was not supposed to be deducted from my banking account.