1 reviews | Active since Nov 2016

03 Nov 2016, 16:00

Debit Order Woes

<p>I changed banks in July and what I thought would be an easy process, changing my debit order details for my three private data accounts, has been a seemingly impossible task. The first month it worked fine, then for some reason for the past three months the debit order transaction has failed. Every month I go to Vodaworld and they assure me its fine - last month I even got a screen print as proof. But alas it has failed third month in a row. To add insult to the injury of having my accounts suspended, I also get charged for a failed debit order! How difficult can this be? </p>

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Replies (1)
Vodacom
Vodacom's reply04 Nov 2016, 14:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,