1 reviews | Active since Dec 2016

02 Dec 2016, 07:18

Debit order still going off after cancellation?

<p>I cancelled my contract with Vodacom at the beginning of November and paid in full to cancel both my lines with them. Since then i ported to MTN and to my surprise i still have a Vodacom debit order going off on my account. I was assured that my account was cancelled and yet i still have money being removed from my account? Are you kidding me? This is poor business practice and now i have to phone Vodacom just sort "THEIR" mess out. This is appaling , and appaling is being nice >.<</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team