JG
Jana G
1 reviews | Active since Mar 2012
01 Jul 2020, 10:37
DEBIT ORDER STILL GOES OFF AFTER CANCELLATION!
My husband have tried to cancel his vodacom contract numerous times. Each month at the end of the month the debit order still goes off. We dont know what to do anymore! Vodacom also dont give clear references for the calls made and the vodacom shop always says we need to call ourselves, they cant help! Please help!!! Also refund our money, please.
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Replies (2)
Vodacom's replyOfficial
01 Jul 2020, 10:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2020, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JG
Jana G's updateReviewer Update
19 Aug 2020, 13:12Experience: After this message Vodacom did call and promised that the account will be stopped. No refund, just asked us to use the data available, which is unacceptable. End of July - again the debit order went off with an increased amount.... Again my husband called vodacom. The lady said she would refund within 10 days and make sure the account is stopped. Again..... no refund received as yet.... Ombudsman is the only option left... Disappointing that it came to this point.
JG
Jana G's update19 Aug 2020, 13:12
Reviewer Update
Experience: After this message Vodacom did call and promised that the account will be stopped. No refund, just asked us to use the data available, which is unacceptable. End of July - again the debit order went off with an increased amount.... Again my husband called vodacom. The lady said she would refund within 10 days and make sure the account is stopped. Again..... no refund received as yet.... Ombudsman is the only option left... Disappointing that it came to this point.