Debit order sitll going off, without concent

3 complaints today.<br> <br> 1. I've called the accounts department in January already to stop my debit order from happening, but every month the debit order goes off<br> <br> 2. I've lost count on how many times I've asked to get my Bill via email, till this day I haven't received any invoices<br> <br> 3. The amount deducted from my account was extremely high this month. I don't know why as I don't receive invoices or statements.