1 reviews | Active since Dec 2014
Debit order set-up without consent
On the 1st August I woke up to SMS's on my phone from my bank regarding a transaction that went through my account from Vodacom for R761.93<br> <br> Firstly, I only allocated sufficient money to that account for 2 of my website domains that get debited from that account, therefore there was only about R100 in the account.<br> <br> Secondly, I had not given Vodacom ANY permission to set-up a debit order on my account.<br> <br> Thirdly, After trying to deduct R761.93 (which was not available) my account was penalised a failed debit fee leaving it with a minus balance and therefore I did not have enough money in the account for my 2 website domains to get paid. These debits therefore also returned unpaid.<br> <br> Now I need to, transfer money to that account to make up for the minus balance PLUS transfer money again for my 2 domains and then setup a resub for those 2 debits. Fortunately my services with the domain host have not been suspended!<br> <br> I wan't answers as to why Vodacom set-up a debit order WITHOUT my consent. I will also look into legality of this as well as my rights accodring to CPA.<br>
We have received your enquiry and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
Best regards,
We have received your enquiry and one of our consultants will be in contact with you.
Regards
Vodacom Consumer Website Team
Best regards,
