RM
Regoditswe M

1 reviews | Active since Apr 2019

15 Apr 2019, 05:04

Debit order **** by Vodacom

Last month I took a contract for an iPhone 6 with Vodacom, for which I’m supposed to pay R424 a month(including insurance). On the 5th of April I got an sms stating that my first debit will be on the 7th of May 2019, however, on the 7th of April, they debited R589.67, which I reversed and called them to enquire. I was told by the consultant that I have been overcharged and my phone isn’t even under the insurance package. I’m really shocked and feel cheated. I got another sms stating that I will be debited R690.55 in May. If this is how they cheat people, then it’s fine. But I want nothing more to do with Vodacom and I would like my contract to be terminated with immediate effect. I’m not even willing to pay the money I reversed. Kindly be on the look out when you looking for a network provider. Anything but Vodacom is certainly better and I doubt you’ll get cheated.

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2019, 07:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team