LM
Leo M
1 reviews | Active since Dec 2017
03 Dec 2018, 10:09
Debit order running even after Calendar month notice to cancel
Good day,
Please can you help me. I phoned and cancelled contract for ********** 164 two months ago and was informed the last debit order date for R231.00 would be the end of October. The debit order ran again this month and looks like it will run again December. Please stop the debit order and I will need a refund. thank you.
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Replies (2)
Vodacom's replyOfficial
03 Dec 2018, 14:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Dec 2018, 14:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Dec 2018, 19:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
Vodacom's reply04 Dec 2018, 19:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team