DEBIT ORDER RETURN DISPUTE

Vodacom debited an FNB account instead of Standard Bank, I received an sms from FNB on the 29SEP17 instead of STD bank, I reported the sms to Vodacom the same day. I was then advised to get a statement from FNB as proof of them sending a debit order to FNB which I did. Till today, they say on their report that they debited STD bank, which they didn't and they want me to pay the R100 charge of return debit. I refuse to pay the R100 TO VODAOM, R100 to FNB, and statement fee to FNB. I never gave them an instruction to change bank details. Today - 18DEC, they blocked my two lines because I will not pay the R100 return debit charge. To date I have spoken to 3 supervisors, Morena, Phindile and Dezlyn, none of which has assisted me, they are all saying Vodacom's report states that STD bank was debited. I urgently need assistance, the dispute has been going on for 3 months.

Regards, Betty ********** / ********** 855 or ********** ********** (in case my lines are blocked