LP
Louisa P
1 reviews | Active since May 2021
24 Feb 2025, 14:55
Debit order query still pending
I have been writing to Vodacom since last year November 2024 requesting for my debit order to be changed to the 25th. I got a call from a rude lady from vodacom who was not even apologetic about my experience saying the debit order has been changed. I just got a message from vodacom saying my debit order is 03/03 which I have never requested!!!! It was month end and thej I requested the 25th. Should vodacom not debit me on the 25th I will cancel this contract and vodacom will pay for any expenses I am TIRED of this!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
25 Feb 2025, 07:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2025, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Feb 2025, 12:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2025, 12:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards, Consumer Website Team
Best regards,