Debit order query

Item: Vodacom
Rating: 1
Author: Abdul-Maalik Jacobs

Been trying to get into contact with Vodacom's accounts department all day and i just get put on hold! Vodacom cannot resolve my debit order issues. Vodacom wants to charge me double in February because they did not run my contract correctly through the system!

Poor Poor service! cannot handle the issue correctly!I am furious at the moment and my issue is still not resolved!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

18 Jan 2018, 16:07

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply18 Jan 2018, 16:07

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Abdul-Maalik Jacobs's updateReviewer Update

18 Jan 2018, 16:45

I have gone through 5 of your consultants! I dont need another call, i need my issue solved! by the way, send me a proper email and not an automated response.

Abdul-Maalik Jacobs's update18 Jan 2018, 16:45

Reviewer Update

I have gone through 5 of your consultants! I dont need another call, i need my issue solved! by the way, send me a proper email and not an automated response.