DEBIT ORDER PROBLEMS

I have been with Vodacom as long as I can remember. Always with pre-paid, until a few years ago, I decided to sign up for a contract. I have paid said contract diligently.

Earlier this year, I started at a new job which pays salaries in at the end of the month, so I don't get my payment on the 25th anymore.

I have contacted Vodacom at least 3x times to make sure that my debit order date was changed and each time I was told that it was.

After the first two calls were made and I was assured that the debit order has changed, I went on with my life, but come end of the month? NO DEBIT ORDER. I paid my account via the app instead which you can only do after the 3rd day of each month, so each time I paid "late" and also incurred fees on top of that.

The last call I made was in August for an upgrade, and subsequently asked the agent to please change my debit order. He stated that it was already changed but he did so on his side as well. I confirmed twice that my debit order had been changed and was assured that it had been.

LO AND BEHOLD, it is now the 2nd of September and guess what, NO DEBIT ORDER HAS BEEN MADE!!

I am waiting for my contract to finish up this year and I will NEVER take out another contract with Vodacom again.