Debit order problem and simply no resolution.

You guys are simply ridiculous.

My agreement with Vodacom is to be debited on the first of each month. Since end of February fell on a weekend, you decided to debit my account on the 26th, I only receive my income on the 27th!! Hence informing the agent to debit on the 1st of each month when I upgraded.

1st March was on the Monday, my ARRANGED DATE with Vodacom. No retry of the debit was done, it's simply carried over.

Also, now I find out that my debit was set to month-end, instead of the 1st. Again, another Vodacom related error - but still, not their problem. You failed to collect once. Now, this month I have double the amount debited from my account (R2474.81).

Your agents simply states, they cannot help me - I will be penalized if I reverse the order and pay it back it two sections. Thanks for the horrible customer service by the way.

You offer NO help to customers, you let them sign that contract and that's where the support stops. I asked for alternatives, to perhaps reverse the payment, pay the amount for March and payback the failed collection amount in two installments over the next month - again, same answer. "Sorry, you will be penalized and suspended and your credit score will be effected".

Luckily, I'm in a position within a very large company that allows me to change mobile device suppliers and contracts; I'm certainly starting the process to move away from Vodacom... and it's over a 1000 users. This is not the first time issues came with Vodacom.

Thanks for the poor support and horrible customer service - you definitely excel in those areas; and only those areas.