GP
Gerard P
1 reviews | Active since Mar 2021
01 Apr 2021, 20:58
Debit order penalty for account that's paid early
I have a vodacom contract and have paid my account early, then a few days later a debit order goes of for the amount I had already paid for thankfully the funds I had already been used other I would have end paying double my problem is now I get my next month's bill and have received a penalty for R100.88 I really don't understand why I have to pay a penalty for something I paid early and be penalized because my account was auto tracked instead of someone doing it themselves please give me a solution
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Vodacom's replyOfficial
02 Apr 2021, 07:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Apr 2021, 07:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GP
Gerard P's updateReviewer Update
02 Apr 2021, 07:59been waiting for a consultant for an hour now this service is very poor and slow also to add I had phoned customer care yesterday and the agent had no response and solution for me and yet I explained the situation, how is that if you pay early and as well not be informed of debit date you then be penalized and when you ask for a reason and solution there is none I am very disappointed with the service the worst part is that vodacom had tried to debit me after I paid early its luck that I had spent my funds early otherwise I would have paid double, again terrible experience and service.
GP
Gerard P's update02 Apr 2021, 07:59
Reviewer Update
been waiting for a consultant for an hour now this service is very poor and slow also to add I had phoned customer care yesterday and the agent had no response and solution for me and yet I explained the situation, how is that if you pay early and as well not be informed of debit date you then be penalized and when you ask for a reason and solution there is none I am very disappointed with the service the worst part is that vodacom had tried to debit me after I paid early its luck that I had spent my funds early otherwise I would have paid double, again terrible experience and service.