Hellopeter
Share Your Experience

1 reviews | Active since Jul 2017

07 Feb 2019, 23:32

Debit Order or get *****ed

I have been a Vodacom customer for years but due to many billing errors on their part through the years I refuse to go on debit order. There system is now showing I am in arrears with R0 and will not allow me to upgrade one of my numbers. I get paid on the 1st of the month so payment can only be made after the 1st but their system automatically puts me in arrears every month. I have called twice to have the arrears removed, they tell me it will take 2 hours but never happens.

I have always been a loyal Vodacom customer and I have always paid my bill but due to their stringent system I am being treated like a bad payer.

I started an application at another service provider and they are happy to give me a contract. It is starting to look like I am going to have to take it up and start cancelling my Vodacom accounts.

My boss complained to me this morning about the same issue, he is on Vodacom red, has multiple account. He is a business man with multiple businesses, he has not taken up an upgrade in years but was denied yesterday because he pays via EFT.

We have been loyal Vodacom clients for many years but Vodacom is treating us like trash because we won't let them force us into debit orders.

All other service providers give at least a few days Grace or let you pick your payment date. Vodacom rather tells us to get *****ed.

0
Replies (4)
Vodacom
Vodacom's reply08 Feb 2019, 06:53
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply12 Feb 2019, 13:05
Official
Dear Justin, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

We tried calling you on numerous attempts and there was no answer. Please confirm if you still require assistance with your query. 

Regards,
Vodacom Consumer Website Team 
's update12 Feb 2019, 19:34
Reviewer Update
I do apologise for missing your calls. I have been in numerous meetings. I see the billing issue was fixed this month and I was able to process my upgrade on my data card. However I do not know if it will be a constant monthly issue and what to do about it. I will be available until 10am tommorrow and again after 3pm alternatively please email me on ********** and I will reply as soon as possible.
's update03 May 2019, 14:03
Reviewer Update
AND SO ITCONTINUES! I made sure I paid on the 1st, it not my fault it was a public holiday and your system does not understand! I am getting messages and phone calls to pay my account or my service will be terminated, you are probably going to blacklist me if I try and do anything with my account again and chances are you guys mark me as a slow payer. YOU GUYS NEED TO GIVE A DAY OR TWO GRACE TO PEOPLE WHO PAY EFT! I ONLY GET PAID ON THE 1ST, I CAN ONLY PAY ON OR AFTER THE 1ST! I WILL NEVER LET YOU GUYS DEBIT ORDER ME AGAIN, I HAVE BEEN HURT THERE BEFORE! I CANNOT WAIT FOR MY CONTRACTS TO RUN OUT SO I CAN FIND A MORE ACCOMMODATING SERVICE PROVIDER!!!