1 reviews | Active since Jun 2017

13 Jul 2017, 20:30

Debit order on wrong date

<p>Vodacom once again debit my account on the wrong date. After I explained that my debit order went off on the wrong date they said that if you take a new contract your account must debited 7 days after that. This was not what they explained to me and they refuse to reverse the debit order even though they debited my account on the wrong date and did not explain anything to. This is not the first time this happened and I am not happy with their service. I do not advise anyone to take a contract with Vodacom there service sucks big time</p>

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Replies (4)
Vodacom
Vodacom's reply14 Jul 2017, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Jul 2017, 13:54
Official

Dear Mr Loubser,

Feedback has been provided.

Regards,

Cassandra

Best regards,

Vodacom
Vodacom's reply14 Jul 2017, 13:56
Official

Dear Mr Loubser,

Feedback has been provided.

Regards,

Cassandra

Best regards,

Vodacom
Vodacom's reply14 Jul 2017, 14:10
Official

Dear Mr Loubser,

Feedback has been provided.

Regards,

Cassandra

Best regards,