OM
Olwethu M
1 reviews | Active since Jan 2017
23 Jun 2019, 20:11
Debit order not the same amount agreed
I upgraded my cellphone contract with vodacom and my debit order amount was supposed to be just R613 but it keeps being way more than that every month. I called them and they said they will look into it because it keeps fluctuating withoit reason.
To date I have not received any feedback. Hope this issue gets resolved soon
Regards, Olwethu Mtolo
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jun 2019, 07:32 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jun 2019, 07:32
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 Jun 2019, 15:00Dear Olwethu,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and the number is not available. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and the number is not available. We have responded to your query via email. Regards Consumer Website Team(SA)
Vodacom's reply24 Jun 2019, 15:00
Official
Dear Olwethu,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and the number is not available. We have responded to your query via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you on numerous attempts and the number is not available. We have responded to your query via email. Regards Consumer Website Team(SA)
Vodacom's replyOfficial
02 Jul 2019, 08:15Dear Olwethu,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply02 Jul 2019, 08:15
Official
Dear Olwethu,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)