HS
Hillton S
1 reviews | Active since Jun 2013
23 Nov 2017, 09:25
Debit order not going through
Why must i struggle with vodacom i phoned customer care i told them there was enough money in my account why didnt my debit order go through they put me through to accounts they said i must sent a bank statement i did it but they didnt come back to me its almost a week my amount is R199 but now its R307
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Replies (2)
Vodacom's replyOfficial
23 Nov 2017, 09:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2017, 09:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
HS
Hillton S's updateReviewer Update
25 Nov 2017, 14:48Still no consultant have contacted me
HS
Hillton S's update25 Nov 2017, 14:48
Reviewer Update
Still no consultant have contacted me