JvdB
Johan van den Berg

1 reviews | Active since Oct 2017

05 Oct 2017, 10:11

Debit Order not going off after many phone calls

I have had it with Vodacom. Since the beginning of the year I have struggled to get my account with Vodacom right. Vodacom stopped my debit order at the beginning of the year due to me moving to new work and the changes that go with it. After finding out that they stop the debit order I paid the account in full and arranged with their consultants to reset the system so my account can go off with a debit order.

They set it up and the debit order did go off. Problem is it went of on the 25th and my salary gets paid on the last day of the month. Phoned Vodacom and they said I arranged for the 25th. They charged me R100 because they made the mistake. I told them make it the 1st. The first came and went. No debit order went off. Got a phone call on round about the 10th. I told the lady that it never went off and I arranged that Vodacom should set up a debit order. She said it was only for the one debit order she will change it so it will be deducted automatically. She will also let someone phone me so that I can make sure there is money so it will go off.

Come to October. Once again no debit order went off. I am really getting irritated with the fact that NO-ONE can do their job correctly!!! Vodacom phoned me again today on the 05/10/2017 to say I have not paid my account. Which means once again someone didn't do their job. Vodacom has just lost a loyal customer. I always believed that Vodacom is the best network out there. My view has changed.

I really hope that this issue can be resolved as quickly as possible.

0
Replies (2)
Vodacom
Vodacom's reply05 Oct 2017, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

JvdB
Johan van den Berg's update05 Oct 2017, 10:35
Reviewer Update
Well Done Vodacom for a generic reply!