AR
Andrea R
1 reviews | Active since Mar 2009
20 Jan 2019, 08:29
Debit order not authorised
We have not had a response on our last complaint only a promise to respond (Twice)....... Vodacom what is going on how can you get this so wrong. I am still waiting for someone to call us to discuss and confirm that the R100 has been removed from my account. How hard can this be?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Jan 2019, 12:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2019, 12:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
AR
Andrea R's updateReviewer Update
21 Jan 2019, 09:43Just so you know that you will now not get a hold of your client he is not allowed to take his cellphone with him to work, he had time last week to speak to you I would like to know how are you going to contact him now. LACK of customer service is beyond astonishing!! He has now tried for two weeks to get this resolved but your customer service agents that promise to phone back never do. Treating Customers Fairly what a laugh!! TCF does not exist why do you even bother to place a reply so that you can fall within your hour response time it is copy and paste!! ALL of your responses are the same!!!
AR
Andrea R's update21 Jan 2019, 09:43
Reviewer Update
Just so you know that you will now not get a hold of your client he is not allowed to take his cellphone with him to work, he had time last week to speak to you I would like to know how are you going to contact him now. LACK of customer service is beyond astonishing!! He has now tried for two weeks to get this resolved but your customer service agents that promise to phone back never do. Treating Customers Fairly what a laugh!! TCF does not exist why do you even bother to place a reply so that you can fall within your hour response time it is copy and paste!! ALL of your responses are the same!!!