Debit order not active and customer care is pathetic!!!!

Item: Vodacom
Rating: 1
Author: Pieter T

Now the 4th day sending mail to the customer care division as I get cut off every time if I phone them. A debit order was loaded on my contract but it is not active as I had to pay again this month via the app. Pathetic customer care and debit order division! ***

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Replies (1)

Vodacom's replyOfficial

12 Jan 2022, 14:29

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply12 Jan 2022, 14:29

Official