AR
Andrea R
1 reviews | Active since Mar 2009
18 Jan 2019, 11:16
Debit order issues
Deeply disappointed after phoning twice to dispute a debit order that you put through on my account on 24 December when my debit order date is on 20th of every month (you did so without any notification. Only after an SMS came through that I need to make payment of the +-R230 additional payment. I am NOT going to pay the R100 unpaid debit order fee that you now want to charge me I did not give you authorization to debit my account on 24th . I have been a client of Vodacom for about 22 odd years and there has not been a problem on my account EVER!! I have upgraded taken out new contracts for my children, cancelled contracts and now taken out a new one for my daughter . I am deeply disappointed with Vodacom I was promised a call back from two agents to discuss the R100 fee and I have not received any call back. My wife took out a contract for our son and she did not have the same issues why treat me differently where is your TCF?? SAME situation two different clients two different outcomes. REMEDY this situation!
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Replies (5)
Vodacom's replyOfficial
18 Jan 2019, 11:50 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2019, 11:50
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jan 2019, 14:17 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2019, 14:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
AR
Andrea R's updateReviewer Update
18 Jan 2019, 14:22I am really confused..... your first reply we will make contact? did not happen (3rd time) your second you are going to investigate.... investigate what? the fact that you were not supposed to debit??? I have given you all the information plus the telephone number in question you should have investigated first before coming back a second time? I now feel that you are wasting my time and agitating the issue even further.
AR
Andrea R's update18 Jan 2019, 14:22
Reviewer Update
I am really confused..... your first reply we will make contact? did not happen (3rd time) your second you are going to investigate.... investigate what? the fact that you were not supposed to debit??? I have given you all the information plus the telephone number in question you should have investigated first before coming back a second time? I now feel that you are wasting my time and agitating the issue even further.
AR
Andrea R's updateReviewer Update
21 Jan 2019, 10:04Still waiting it is 21 January already!!! how long do you need to investigate please give me a lead time so that I might know when you are going to eventually going to phone
AR
Andrea R's update21 Jan 2019, 10:04
Reviewer Update
Still waiting it is 21 January already!!! how long do you need to investigate please give me a lead time so that I might know when you are going to eventually going to phone
AR
Andrea R's updateReviewer Update
23 Jan 2019, 08:29Since no reply has been given no phone call back day 14 will be on 01/02/2019 (thereafter I can send my complaint to ICASA since no resolution has been found and no communication has been sent. Yes I have read up on the complaints procedure. SO FOR ANYONE reading this you can lay a complaint at ICASA if VODACOM has not resolved your query in 14 days (remember to keep all your correspondence)
AR
Andrea R's update23 Jan 2019, 08:29
Reviewer Update
Since no reply has been given no phone call back day 14 will be on 01/02/2019 (thereafter I can send my complaint to ICASA since no resolution has been found and no communication has been sent. Yes I have read up on the complaints procedure. SO FOR ANYONE reading this you can lay a complaint at ICASA if VODACOM has not resolved your query in 14 days (remember to keep all your correspondence)