1 reviews | Active since Jan 2017
DEBIT ORDER ISSUES - 2 years going and still not resolved - complete incompetence
<p>Vodacom phoned me 2 years ago and asked that we change from card payments as a new policy to debit order.</p> <p> </p> <p>We then changed over and the problems started - Vodacoms complete incompetence has not been able to fix the problem since - every few months I have to pay cash and redo the debit order info - to absolute no avial - I have lodge disputes, tried to get " back office" to phone me back gone into Vodacom to manually fills in the forms ....</p> <p> </p> <p>They have even blacklisted me for their incompetence - low and behold I received a letter again today "Warning Outstanding Account" ad we start over again.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Our records show you have been assisted.
Regards
TS
Consumer Website team
Dear Customer
Our records show you have been assisted.
Regards
TS
Consumer Website team
