PP
Paul P

1 reviews | Active since Jan 2017

20 Jun 2017, 09:33

DEBIT ORDER ISSUES - 2 years going and still not resolved - complete incompetence

<p>Vodacom phoned me 2 years ago and asked that we change from card payments as a new policy to debit order.</p> <p> </p> <p>We then changed over and the problems started - Vodacoms complete incompetence has not been able to fix the problem since - every few months I have to pay cash and redo the debit order info - to absolute no avial - I have lodge disputes, tried to get " back office" to phone me back gone into Vodacom to manually fills in the forms ....</p> <p> </p> <p>They have even blacklisted me for their incompetence - low and behold I received a letter again today "Warning Outstanding Account" ad we start over again.</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply20 Jun 2017, 10:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jun 2017, 07:48
Official

Dear Customer

Our records show you have been assisted.

Regards

TS

Consumer Website team