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Anina L
1 reviews | Active since Dec 2017
04 Sept 2019, 07:00
Debit Order issue...
I ordered a laptop and 1GB ****le from Vodacom a week or so ago. Today, however is the 4th of Sept and no debit order has gone off. I attempted to call the Help Centre only to be on "hold" for about 20mins. I went in to a Vodacom shop, only to be told there is a 86 min waiting period and three staff members. So this morning I call the Help Centre/Customer Care line again, and the feedback is, there is no invoice created for the item yet! I see an invoice on the App and know the cost of the Contract, but I now have to wait for an Invoice to be created before it can be debited?
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Replies (3)
Vodacom's replyOfficial
04 Sept 2019, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2019, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anina L's updateReviewer Update
06 Sept 2019, 09:37Dean, thank you for the time and explanation as to what happened. I really appreciate the call and I think I'll always ask for a second opinion in future :)
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Anina L's update06 Sept 2019, 09:37
Reviewer Update
Dean, thank you for the time and explanation as to what happened. I really appreciate the call and I think I'll always ask for a second opinion in future :)
Vodacom's replyOfficial
06 Sept 2019, 09:46 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Sept 2019, 09:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team