Debit Order - Incorrect

Hi Vodacom, What a long drawn out process to cancel a contract I got from you, and asked to return it the very next day. I received the device last week of September, the very next day I requested that it please be collected and I know no longer would like the contract, due to Telkom offering a much better offer, 10GB all day unlike your 10GB a month but it is only 5 GB in the day and 5 GB between 12am - 5am (that is another topic for another day). I was informed then as because i activated the sim card I would still be debited which is fine completely understand On the 5th of October the device was collected, Then on the 11th of October I called and they confirmed the device has been received and the line will be cancelled, now I was told by this consultant that it will take 48 hours to be cancelled and the refund would then take 7 -10 days after that. So I waited on the 11th of October I decided to call and realized that it was not cancelled when asked, and it will take a further 2 - 3 days to cancel., with the refund following. Great so I waited again, last week I called to follow up on the refund, and was told that the contract was only cancelled at 10:18am on the 19th... lets work this out that is 14 days to cancel the contract.... when I enquired about the refund I was told that a credit would be passed on to my account, not what I requested up front but figured the month is almost over I will wait. You have credited my cell contract, however not the full credit my question is where is the rest of the money you took from me at the end of September???? It isn't a large amount but i would like an answer, your aftersales department systems are either off line, or they just don't seem to be willing to assist, and the call centre i can't get through too line keeps dropping! Would appreciate an answer from you guys, the principal of the matter is you took money from me and I haven't got it all back. Would appreciate a call back on ********** .

thanks