MM
Modiegi M

1 reviews | Active since Oct 2017

15 Mar 2022, 12:19

Debit order in contravention of contract

I'm unhappy about the service I'm receiving from Vodacom as well as Homemark regarding my contract phone. I app**** via Vodacom and I was certain that my contract supplier is Vodacom, only to my surprise that my contract is underwritten by Homemark when I was querying amounts being deducted from my bank account and also why I am being charged more than what was agreed upon my contract??

Both companies do not want to take responsibility as when I contract Vodacom they say I must contract Homemark and visa versa. I'm really despondent to the way my query is being handled.

I need answers, if my query has not been attended to in the next 24hrs. I will have no choice but to cancel and stop the debit order and report this issue to further.

A contract cannot be amended after an agreement has been made.

0
Replies (1)
Vodacom
Vodacom's reply15 Mar 2022, 13:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team