SS
Steph S

1 reviews | Active since Aug 2016

22 Aug 2016, 20:24

Debit order for data that was impossible to be used

<p>i had debit orders that were R 1600 more than ever before - I am at home with a WiFi and in no way I could use more than 100gigs - in my whole history of data and contracts with Vodacom I have never defaulted on any payment and I have tried numerous times to sort this out. They just deducted a around R5000+ extra off my account and after a inquiry that they promised to come back between 10-15 work days .... 3 months later and no answer! I hav a 2 gig capped data contract for a iPad I bought cash and they did not honor my contract and their excuse.....Mam we transferred over to a new system .... Not my problem!!!! I did NOT use that amount of data ever !!!!!!</p> <p>I want all my money back orI will take it further!!</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply23 Aug 2016, 05:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SS
Steph S's update24 Aug 2016, 16:21
Reviewer Update

Thank you Cassandra for you friendly and quick help to sort all the issues out. Vodacom you have a gem in her as employee !!