1 reviews | Active since Aug 2016
Debit order for data that was impossible to be used
<p>i had debit orders that were R 1600 more than ever before - I am at home with a WiFi and in no way I could use more than 100gigs - in my whole history of data and contracts with Vodacom I have never defaulted on any payment and I have tried numerous times to sort this out. They just deducted a around R5000+ extra off my account and after a inquiry that they promised to come back between 10-15 work days .... 3 months later and no answer! I hav a 2 gig capped data contract for a iPad I bought cash and they did not honor my contract and their excuse.....Mam we transferred over to a new system .... Not my problem!!!! I did NOT use that amount of data ever !!!!!!</p> <p>I want all my money back orI will take it further!!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you Cassandra for you friendly and quick help to sort all the issues out. Vodacom you have a gem in her as employee !!
Thank you Cassandra for you friendly and quick help to sort all the issues out. Vodacom you have a gem in her as employee !!
