Debit order fired after cancellation was fully paid

<p>A few days before 24 May, I had a call with the cancellations and retentions department, after which I was advised that payment of R783.74 would be a final amount that meant I could be released from the contract and all further payments.</p> <p> </p> <p>On the 24th of May, I made the payment and forwarded proof of payment. I was advised the next day that the cancellation have been loaded.</p> <p> </p> <p>On the 31st of May however, an amount of R314.25 was debited off my account. After a call to Vodacom, I was advised to ********** as they would have the information to be able to help me. I sent an email to that address on the 5th of June, followed up on the 13th after which I got a response on the 14th that the invoice in question for R314.25, was not in fact included in the cancellation fee.</p> <p> </p> <p>I promptly disagreed with this statement, and have heard nothing back since then.</p> <p> </p> <p>The response have been both slow and unhelpful, it would be great if that could be corrected.</p>