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Chantal C
1 reviews | Active since Aug 2015
25 Sept 2024, 10:38
Debit order failure
Please sort out the billing issue on my account. I pay by DEBIT order and I haven't changed my banking details. Debit order has not gone off my account and now it has become MY responsibility to phone and waste time to try and get this sorted out. I don't see why this is MY problem. No customer care emails are working any longer and Tobi has never been of any help. I am not interested in spending hours of my own time on the phone to try and resolve this. Sort this out today still, I don't want any further non payment notifications from vodacom!
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Replies (3)
Vodacom's replyOfficial
30 Sept 2024, 11:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Sept 2024, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Chantal C's updateReviewer Update
21 Oct 2024, 15:48This is still NOT resolved. No debits has gone off my account and I am again receiving unpaid notices. PATHERTIC. I have spend valuable time trying to get this resolved and 3 months later the issue remains.
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Chantal C's update21 Oct 2024, 15:48
Reviewer Update
This is still NOT resolved. No debits has gone off my account and I am again receiving unpaid notices. PATHERTIC. I have spend valuable time trying to get this resolved and 3 months later the issue remains.
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Chantal C's updateReviewer Update
31 Oct 2024, 13:49This IS STILL NOT RESLOVED. This is pathetic at this point. I keep getting non payment reminders any my debit orders has still not gone off my account. Please let me know how much it will be to opt out of my contract completely. I don't have time or energy to continue dealing with Vodacom. I would rather settle my contracts and not have to deal with vodacom any longer.
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Chantal C's update31 Oct 2024, 13:49
Reviewer Update
This IS STILL NOT RESLOVED. This is pathetic at this point. I keep getting non payment reminders any my debit orders has still not gone off my account. Please let me know how much it will be to opt out of my contract completely. I don't have time or energy to continue dealing with Vodacom. I would rather settle my contracts and not have to deal with vodacom any longer.