LM
Lungile M

1 reviews | Active since May 2020

06 Feb 2024, 14:01

******** Debit Order

On or about August/September 2023, I went to a Vodacom shop in Fourways and enquired about cancellation of my 3G contract. I was then given a number for cancellations and to my surprise I was given a reference number and assured by a customer care consultant that they needed a month's notice in order to terminate this contract. I have not be entirely diligent with checking my Vodacom invoices however to my surprise, this past month I noted that I am still being charged an amount of R284. 00 whereas I have long cancelled this month to month contract. This number is ***. I am not rich to donate this amount to Vodacom on a monthly basis wherein I was assured by their consultant that this contract was successfully cancelled. Latest I should not have paid this could have been November 2023. Vodacom 😭😭😭😭😭😭😭😭😭😥😥😥😥😥

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Replies (1)
Vodacom
Vodacom's reply06 Feb 2024, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team